Terms & Conditions
As a user of this website, you agree that your access to, and use of, this website are subject to the terms and conditions set forth in this legal notice and applicable German laws. Your patner for all orders placed on this website is Agent of Art, represents by the owner Igor Vladimirovic Karpalov, Sternstr. 2, 40479 Düsseldorf. We do not recognize or accept any Terms & Conditions other than those implied herein, unless confirmed by us in writing.
All content, graphics, code and software used on or incorporated into this website, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Agent of Art, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to the placement of an order or shopping with Agent of Art. Any other use of this web site or content or information contained in this web site is strictly prohibited, unless the written permission from Agent of Art first is obtained.
The following elements of this website are the property of Agent of Art and are protected by German and international copyright laws: all software, all text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations – both individually and as they are compiled on the website.
The trademarks of Agent of Art may not be used without our written permission. Trademarks include the Agent of Art names and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Agent of Art products, services, and programs, and those of our affiliates.
Agent of Art is a registered trademark. All other trademarks that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates. Use You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with this website. Unless given written permission in advance, any other use of this website, its content and its information, including linking or framing, are strictly prohibited.
Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
Protecting your Information
As part of our ongoing commitment to ensure that your shopping experience with the website is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
All personal information saved at the site will be handled with the utmost care and according to the law. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to Agent of Art. Your personal data may be disclosed to third parties only when it is absolutely necessary to fulfill the purposes described above and to fulfill the order. If you wish to end your subscription to information from Agent of Art, simply send an email with the subject line „Unsubscribe“ to email@example.com. State your name and email address in the email message. You have the right to at any time to know what information is being retained about you in our systems. This information can be requested by sending an email to firstname.lastname@example.org. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. All customers paying by card are subject to validation checks. Agent of Art make the reservation to delay any order if we suspect a further security control is needed. For security reasons, we do not store any payment information in our database. Security Agent of Art uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Agent of Art webshop uses the Thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.
The use of this website is to order in our online shop. By pressing the button „Order“ you bind yourself to purchase the items in your designated shopping chart, or „MY BAG“. We accept your offer by sending a confirmation email, or the items ordered, or an invoice within 14 days, after receiving your order.
Shipping & Delivery
We ship your order to the address that you provide with the shipping company of our choice. We cannot deliver to PO boxes. We deliver within Germany, the EU and some other destinations worldwide. For lists of the countries we deliver to, and shipping charges involved, please see Shipping.
Orders are usually processed and shipped within 3 - 5 business days after your completed payment via PayPal. You will receive an email confirmation once your order has shipped that contains an approximate shipping time. If delivery is not reached within the estimated shipping time because of our fault, you must provide us with reasonable additional time to fulfil our obligations concerning the delivery of your order. If after this additional time we still have not delivered due to our fault, you can cancel your purchase.
NOTE: For consumer protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated
Customs, Duties and Taxes
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied by your local customs authorities once your package reaches your country. Please contact your local customs authority for more information. When customs regulations are applicable, your delivery may be delayed.
Returns & Replacements
Customer satisfaction is our goal. In the event that your unworn and unwashed product purchased from our website does not meet your expectations please contact us or send the product back to us. Mark any such contact with the subject line „Returns“ and send it via email to email@example.com or as a printed document to Agent of Art, Postfach 190053, 40110 Düsseldorf, Germany. You may return disputed items postmarked within two weeks of the date of receival of the sending for credit to your original payment method or for exchange. You may return your product(s) for a refund or exchange provided:
• The item has been unworn and unwashed
• All disputed items are returned
• The item is free of any damage caused by the customer
• The item is returned in its original packaging
• Hang tag or labels are not removed
Please send returns to:
Agent of Art
If a damaged item is shipped to you, please contact and notify us within two weeks from the date you receive your package. Mark any such contact with the subject line „Damaged“. If you are making an exchange because you want a different style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item. Mark any such contact with the subject line „Exchange“.
Refunds for returned merchandise will be made within 30 days of the return of the product, to the original purchaser’s credit card or bank account. Note that additional duties and/or taxes will not be refunded. For countries within the EU, German VAT will be included in the refund.
Payment, Pricing & Currency
We accept card and bank payment made with PayPal. You will receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped. Shipping costs will be added to your order. For shipping charges, please view the Shipment and payments page. We ship only after the whole amount to pay is received. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
Errors & Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our website. However, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographic mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions – including after an order has been submitted – and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause. Changes or corrections after an order has been placed do not apply to pricing.
Because of artistic interpretation, the products seen in the photographs of the editorial “stories” on our website can slightly differ from the products sold in our online shop. These same artistic photographs are occasionally reproduced in the menus of the online shop section in order to ease customer orientation during their visit. As soon as an artistic photograph in a shop menu is clicked upon, an as accurate as possible product photograph is displayed.
We cannot guarantee that colours in the website are fully equivalent to the items’ actual colours. This depends partly on the colour settings of your computer and monitor.
Cookies are used in this website in order to improve your experience of the website itself. The cookie identifies your computer and allows the website to remember your personal settings. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The webshop cannot be used if cookies are not allowed.
The website may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such external websites.
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting them, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
By visiting this website, you agree that the laws of the Germany, with exception only to the UN Convention on Contracts for the International Sale of Goods without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and us or any of our affiliates.
Any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to confidential arbitration in Düsseldorf, Germany.